FAQs on Visa
Verification / OK To Board (OTB)
Message
What is OK To Board
(OTB)?
OK To Board Message updating is
a pre-condition and visa verification procedure undertaken by the airline to
check and confirm the authenticity of the entry permit issued to the passenger.
Thereby an authority message is entered in the airline’s reservation system
against the PNR number. In other words the copy of paper-based visa (one that
is not stamped in the passport) has been inspected and validated by the
carrying airline or its representing agency, against which the boarding pass will
be issued at the airport.
Why is OTB required?
Normally, if an airline permits a
passenger to travel without a valid visa, they will be fined by the emigration authorities
and the offender will also be made to bear the cost of his repatriation back to
the origin airport. To avoid such complications, the airline ensures that the
passenger has valid passport and visa prior to issuing the boarding pass.
Is OK To Board
mandatory?
The OTB is not mandatory for all
passengers in all airlines. For example; Indians holding a ‘Non-ECR’ or ‘ECNR’
passport does not require OTB message to travel to UAE. However we recommend
you to check it in detail with our travel consultants.
What is the process for
updating an OTB?
Upon submitting your visa copy
along with the airline ticket, our staff will do the needful to get the OK To
Board message updated in the PNR/booking of the airline concerned.
How will I receive the OK
To Board message?
Once our team gets the OK to
Board status updated with the airline, they will call or e-mail the details to
you. However, you can also call the respective airline directly to reconfirm the
status of your OK to Board message.
Is there any fee
applicable for processing OTB?
Most of the airlines charge a
fee for updating OTB message in the PNR. These charges may vary from airline to
airline.
How early should I
process the OK To Board?
Most airlines require you to
update the OTB status at least 48 hours prior to the scheduled departure,
although the duration varies from one airline to another. However, it is best
to put in your requisition at the earliest and avoid any last-minute hassle.
What happens if I have
not updated the OK To Board message?
In a scenario where OTB status
does not get reflected in your PNR, the airline may reject or cancel your
travel and consequently you will not be allowed to board the flight.
Is OK To Board required
for all Airlines?
Not all airlines require an OK To
Board message. The requirement for an OTB will depend on your nationality,
passport and airline. We always advise you to check on the process details with
our travel consultants.
Want to process your OK
To Board?
Our staff will help you to get the
OK To Board message updated in the booking, on time and at any
time. For more details, please contact us on 600 54 3330.
Our team will also be able to extend
assistance in updating Ok To Board (Visa Message) on:
Indigo | Spicejet | Air Arabia | Air India Express | Fly Dubai | Go First | Vistara | Air India
All your form submissions should be
done at least 48 hours prior to flight departure and you must attach clear pdf
file less than 2MB of flight ticket including valid return and visa copy.
Visa message submission allowed only
on the airline mentioned in the drop-down list. Upon submission, our consultant
will contact you for further requirements.
All submissions done between 5 PM (UAE
Time) on Thursday until 9 AM on Saturday will be processed only on Saturday.
Any invalid information or documents shared will lead to further
delays.
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